Your store never closes, so your support shouldn’t either. We provide Proactive Shopify Care Plans that prevent broken checkouts, fix app conflicts, and ensure your store is fast and functional 24/7. You focus on the product; we handle the platform.
Shopify is powerful, but it’s fragile. One conflict between a Review App and a Theme Update can make your Add to Cart button disappear. We prevent the App Conflict Chaos by testing every new feature in a sandbox environment before it ever touches your live store, ensuring your revenue stream is never interrupted.
Shopify relies on apps, but installing too many causes conflicts. Have you ever installed a review app and watched your Add to Cart button disappear? We manage your App Stack. We test every new app in a sandbox environment before adding it to your live store to ensure it plays nicely with your theme.
Shopify releases theme updates regularly. If you click Update without checking, you can lose all your custom coding and design tweaks. We handle Manual Theme Updates, merging the new features while preserving your custom Liquid code and branding.
If your store says In Stock but your warehouse is empty, you have a PR nightmare. We monitor your Inventory & API Connections, ensuring your Shopify store stays perfectly synced with your ERP or fulfillment software.
Over time, uninstalled apps leave behind ghost code that slows down your site. We perform Monthly Code Audits, scrubbing your theme files of leftover scripts to keep your mobile load speed under 3 seconds.
You shouldn’t have to hire a freelancer every time you need to move a button. Our maintenance plans include Liquid Code Support for those small but critical tweaks. From hiding prices to adjusting your checkout flow, our team handles the code so you can focus on the campaign.
Shopify backs up their platform, not your specific data. We use tools like Rewind to create daily backups of your products, theme, and customer data so we can undo any mistake instantly.
We keep an eye on suspicious orders and login attempts, helping you configure fraud filters to stop chargebacks before they happen.
We regularly test your checkout flow on different devices (iOS/Android) and payment gateways to ensure there is zero friction for your customers.
Your job is to market and sell; ours is to keep the lights on. When you try to DIY App Updates, you risk breaking your theme. By handing the keys to our Expert Liquid Developers, you trade Constant Stress for the freedom to focus entirely on growing your brand.
| Task | Store Owner (DIY) | Digix99 Care Plan |
| App Updates | Hope it doesn’t break | Tested in Sandbox |
| Code Edits | Risk of breaking the site | Expert Liquid Developers |
| Backups | Manual CSV exports | Automated Daily Restore Points |
| Downtime | Panic & lost revenue | Immediate Professional Fix |
| Result | Constant Stress | Focus on Marketing |
We don’t wait for you to tell us something is wrong. Our Watchtower system monitors your store 24/7. If a page breaks or the site goes down, we are alerted immediately, often fixing the issue before you even pour your morning coffee.
We start by scanning your store. We identify unused apps, broken links, and slow code. We fix the immediate issues in Week 1.
We install monitoring tools that alert us if your site goes down or if a page breaks. We often fix issues before you even wake up.
You receive a clear Performance Report. It shows you uptime, speed scores, and a list of every task we performed. You always know where your money is going.
Does Shopify maintain the site for you? No, they maintain the servers. We maintain your business. Below, we clarify the difference, explain our support limits for Unlimited Code Changes, and detail exactly how fast we respond if your checkout breaks.
Shopify maintains the server, not your store. If an app breaks your theme or you accidentally delete a product collection, Shopify Support cannot fix it. That is where we come in.
No. Our plans include a specific number of “Support Hours” for small tasks (like changing a font or fixing a banner). Larger features would be a separate project.
Yes. Checkout issues are treated as “Critical Emergencies.” We drop everything to fix them ASAP because we know you are losing money every minute.
Yes. We audit your apps to ensure you aren’t paying for tools you don’t use. We also manage the updates and settings for your active apps.
If you are on our plan, we can restore your product data from our external backups within minutes.
Yes. We have experience managing high-volume Shopify Plus stores with complex scripts and checkout customizations.
No. All our work is done on a duplicate “Theme Copy” (Staging). We only publish the changes to the live site once they are tested and perfect.
Yes. We operate on a month-to-month retainer. You are free to cancel with 30 days’ notice if you no longer need the service.
Small uploads are covered. If you need to upload 1,000 new products for a new season launch, we can quote that as a separate task or use your monthly hours.
Don’t let a technical glitch cost you a customer. Get professional support today.
